Support
Frequently Asked Questions
Quick answers to the questions we hear most.
Quick answers to the questions we hear most.
How long does shipping take?
Estimated delivery is typically 10-20 business days, depending on your location and the item ordered. Each product page shows its own estimate. See our Shipping Information page for full details.
How can I track my order?
Visit our Order Tracking page and enter your order number and the email used at checkout to see the current status.
What is your return policy?
You can request a return within 30 days of receiving your order, as long as the item is unused and in its original condition. Full details are on our Returns Policy page.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe checkout.
My order arrived damaged or wrong. What do I do?
Contact us through our Contact Us page with your order number and photos of the item, and we will arrange a replacement or refund at no extra cost to you.
Will I be charged customs or import fees?
Depending on your country, your order may be subject to customs duties or import taxes on arrival. These are set by your local government and are separate from your MiniDrop order total.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account just makes it easier to track past orders and check out faster next time.
How do I contact customer service?
The fastest way is our Contact Us form, or you can email us directly at info@minidropship.com. We aim to respond within 1-2 business days.
Still have a question? Contact us and we will help.