Returns Policy
How returns, refunds, and exchanges work at MiniDrop.
Last updated: August 2026
We want you to be happy with your order. If something is not right, here is how returns work at MiniDrop.
30-Day Return Window
You can request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging where possible.
How to Start a Return
Contact us through our Contact Us page with your order number and the reason for your return. We will confirm the return and provide next steps, including the return address for your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method, typically within 5-10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us as soon as possible with photos of the item — we will arrange a replacement or refund at no extra cost to you.
Non-Returnable Items
For hygiene reasons, items such as earrings, swimwear, and underwear cannot be returned unless they arrive damaged or defective.
Return Shipping Costs
Unless the item arrived damaged, incorrect, or defective, return shipping costs are the responsibility of the customer.
Questions
If you are unsure whether your item qualifies for a return, reach out through our Contact Us page and we will help.